Customer Service Officer (UAEN)

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai seeks a Customer Service Officer for the Mall of the Emirates. The role focuses on delivering an exceptional customer experience through effective desk operations, assisting customers, and ensuring compliance with service standards. Candidates should hold a high school diploma or degree and possess strong verbal communication skills along with a proactive problem-solving approach.

Benefits

Friendly work environment

Opportunity to work with diverse colleagues

Qualifications

• 0 to 2 years’ work experience in Customer Service field.
• Experience in a reputed shopping Center or luxury hotel industry in GCC or abroad.

Responsibilities

• Support day-to-day operations of the Customer Service Information Desk.
• Assist customers with inquiries and maintain positive attitude.
• Address and escalate customer complaints professionally.

Skills

Strong verbal communication

Problem-solving

Education

High School Diploma or Bachelor’s Degree

Job description

JOB TITLE

Customer Service Officer (Mall of the Emirates)

ROLE SUMMARY

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

ROLE PROFILE

• Keep updated on Asset Management Business Unit- shopping center services, amenities, and promotions for smooth Customer Service Desk operations.
• Ensure daily desk operations follow established processes under Supervisor guidance.
• Adhere to grooming standards to uphold Majid Al Futtaim Properties’ image.
• Assist customers with inquiries and provide information on events, maintaining a positive attitude.
• Address and escalate customer complaints professionally.
• Foster relationships with tenants to facilitate operations and resolve issues.
• Manage inventory per Asset Management Business Unit- Finance procedures and report discrepancies promptly.
• Support mall promotions, maintain directories, and ensure policy compliance.

REQUIREMENTS

• High School Diploma or Bachelor’s Degree in any field
• 0 to 2 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
• Strong verbal communication skills in English.
• Strong problem-solving abilities.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.