Customer Service Officer.RBU - Burjuman - Dubai - BB Customer Service & Quality.Retail Banking Group

Mashreq; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job description

Responsibilities

• Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level
• Execution of maintenance activities including KYC handling and Compliance related activities and exception handling
• To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner
• Maximize cross-sell opportunities by referring the leads to the SE Account Manager

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