Customer Service Officer-MPM (Outsource)

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in Abu Dhabi is seeking a Customer Service Officer to assist tenants with lease issues and provide excellent service. The ideal candidate will have a strong understanding of property management, excellent communication skills, and the ability to work under pressure in a dynamic environment. If you have 1-3 years of experience and a bachelor's degree, we encourage you to apply for this exciting opportunity.

Qualifications

• 1-3 years in customer service or property management preferred.
• Bachelor's degree preferred.
• Strong work ethics.

Responsibilities

• Attend tenants to facilitate lease transactions.
• Provide high-quality customer service.
• Resolve customer issues professionally.

Skills

Knowledge of property management

Communication skills in Arabic & English

Teamwork

Ability to work under pressure

Education

Bachelor's degree

Tools

Oracle Property Management (Al Madar ERP)

Job description

Customer Service Officer-MPM (Outsource) Job Description

Role : Customer Service Officer (Outsource)

Role Purpose :

1- Attend tenants (private and government entities) to facilitate issuing new leases, renewing existing leases, terminating leases, and issuing Tawtheeq (Municipality) contracts. Handle tenants' various requests and complaints.

2- Work according to established SOPs, policies & procedures, and Property Operations guidelines.

3- Provide high-quality customer service.

Key Metrics :

• Revenue
• Expenses
• Net Income
• Assets
• Headcount
• Number of branches
• Number of ATMs
• Number of Direct Reports

Key Accountabilities of the role :

Policies, Procedures, and Processes

Follow MPM SOPs, policies & procedures, KPIs, workflows, and SLAs to improve department efficiency and quality.

Assignments :

• Issue new lease contracts based on terms from Agency Team.
• Renew existing leases as per updated market rates in Oracle.
• Terminate leases following the new process.
• Collect rental amounts, security deposits, and standard fees accurately.
• Collect valid documents from tenants during transactions.
• Reconcile daily cash and cheques with reports and hand over collections to Cashier.
• Resolve customer issues professionally to ensure satisfaction.
• Ensure daily transactions are completed with supporting documents scanned into the system.
• Respond to customer queries via calls, emails, etc.
• Handle multiple requests and collect fees accordingly.
• Liaise with legal, property management, and FM departments regarding tenant requests.
• Update tenants' contact details regularly.

System Updating :

• Update Oracle with latest contact details and scan all transaction documents.

Skills / Technical Knowledge :

• Knowledge of property management.
• Experience with Oracle Property Management (Al Madar ERP).
• Good communication skills in Arabic & English.
• Strong work ethics, teamwork, and ability to work under pressure.

Experience :

• 1-3 years in customer service or property management preferred.
• Bachelor's degree preferred.

Job ID 300002386917740

Customer Service • Abu Dhabi, United Arab Emirates