Customer Service Officer (Local Hire)

Kuwait Airways; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Customer Service Officer to enhance customer experiences at the airport. In this dynamic role, you will provide efficient ticketing services, assist customers with their travel arrangements, and handle inquiries related to fares and routes. The ideal candidate will have a strong background in air ticketing and excellent communication skills, ensuring that every customer receives the highest level of service. Join a team dedicated to making travel seamless and enjoyable for passengers, while contributing to a company known for its commitment to excellence in the aviation industry.

Qualifications

• 2 years of experience in air ticketing with formal training.
• Good knowledge of English and keyboard skills.

Responsibilities

• Provide courteous sales/ticketing service and assist customers with bookings.
• Reconfirm and cancel flight reservations as requested.

Skills

Customer Service

Air Ticketing

Fare Calculation

Communication Skills

Education

Secondary Education (12 years)

Tools

Computer Systems

Job description

Kuwait Airways is actively recruiting for the position of Customer Service Officer - DXB. In this role your responsibilities will include but are not limited to:

Basic Function and Scope:

Provides an efficient and courteous sales/ticketing service for KAC customers and issues, reissues, endorses and reroutes passenger air tickets in accordance with set procedures, ensuring accuracy of data on ticket coupons and in computer terminal. Assists customers with routing, hotel bookings, fare calculations, special requests, etc. as necessary.

Tasks and Duties:

• Discusses fares and routes with customers and issues, reissues, endorses and reroutes tickets in accordance with established detailed procedures. Includes accurately calculating fares, booking flights, filling in coupons and routing copies to proper files.
• Assists clients with routing, hotel bookings, fares information, seat selection, special meals, special handling for handicapped people etc., and provides any other assistance as necessary.
• Reconfirms and/or cancels flight reservations for customers as requested. Includes inputting required data in assigned computer terminal.
• Answers queries on the telephone regarding routing, bookings, fares, type of aircraft and other air travel related information.
• Sorts agents' and auditors' coupons serially to be included in the daily Records and Sales Report.
• Carries out other similar or related duties as assigned, such as filing, recording, maintaining a proper appearance and dress code, etc.

Requirements:

• Completion of Secondary (12 years) education or equivalent.
• 2 years’ experience in air ticketing, including 1 year of formal training.
• Good knowledge of English.
• Knowledge of relevant computer system and keyboard skills.