Customer Service Officer( Hand Over team )-Arabic Speaker

Tiger Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate firm in Dubai is seeking a detail-oriented Hand Over Coordinator. This role involves managing the handover process for residential and commercial units, ensuring a professional experience for clients. Responsibilities include coordinating appointments, preparing documentation, conducting inspections, and providing excellent customer service. The ideal candidate should have prior experience in customer service, be fluent in English, and possess strong organizational skills.

Qualifications

• Previous experience in customer service or handover coordination.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.

Responsibilities

• Schedule and coordinate handover appointments with clients.
• Prepare handover documentation and welcome kits.
• Conduct unit inspections before handover.

Skills

Customer service

Communication

Organization

Microsoft Office proficiency

Job description

Location: Dubai

Salary: 4500 AED

Job Summary

We are looking for a detail-oriented and customer-focused Hand Over Coordinator to manage the process of handing over completed residential and commercial units to clients. The ideal candidate will act as the primary point of contact for clients during the handover phase, ensuring a smooth and professional experience.

Key Responsibilities

• Schedule and coordinate handover appointments with clients and internal departments.
• Prepare handover documentation, keys, access cards, and welcome kits.
• Conduct unit inspections before client visits to ensure readiness and cleanliness.
• Escort clients during unit handover, explain features, and address any immediate concerns.
• Collect signed documents and ensure proper recordkeeping.
• Coordinate with maintenance and snagging teams for any follow-up issues.
• Provide excellent customer service and maintain a positive, professional image of the company.
• Respond promptly to customer inquiries and escalate issues when necessary.
• Maintain accurate handover records and prepare daily/weekly reports.

Requirements

• Previous experience in customer service or handover coordination, preferably in real estate or facilities management.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented and highly organized.
• Fluent in English (Arabic is an advantage).
• Presentable and customer-service oriented.
• Must be flexible with working hours and willing to be on-site for handovers.