Customer Service Officer Emirati National

ACE Gallagher Holding W.L.L.; Dubai; On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in Dubai is looking for a Customer Service Officer to enhance client satisfaction and provide accurate information regarding insurance coverage. The role involves responding to enquiries, maintaining accurate records, and ensuring high productivity standards. Ideal candidates should have a diploma and can be fresh graduates or those with 1-2 years of experience in customer service.

Qualifications

• High School/University/Diploma degree is required.
• Fresh graduate or 1-2 years experience in customer service.

Responsibilities

• Maintain high levels of customer satisfaction by dealing with enquiries.
• Respond to client inquiries about eligibility and claims status.
• Achieve/exceed set productivity and quality standards.

Skills

Customer service

Communication

Problem-solving

Education

High School/University/Diploma degree

Job description

Our office in Dubai is currently looking for a Customer Service Officer to perform the following functions:

• Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.
• To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Main Responsibilities

• Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Provide payment confirmation or clarifications as required to clients.es and staff to resolve client issues.
• Maintain accurate records and files as required.

Education and Experience

• High School/University/Diploma degree is required
• Fresh graduate or 1-2 years experience in customer service.

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