Customer Service Officer Emirati National

Our office in Dubai is currently looking for a Customer Service Officer to perform the following functions:

• Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner.
• To offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Main Responsibilities

• Respond to all client enquiries relating to eligibility, plan benefit coverage, claims status, policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Maintain accurate records and files as required.

Education and Experience

• High School/University/Diploma degree is required.
• Fresh graduate or 1-2 years experience in customer service.