Customer Service Officer-Corporate Office

Madi International; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

Madi International seeks a Customer Service Representative to provide exceptional support to clients. Key responsibilities include assisting with inquiries, processing orders, and maintaining customer records. Ideal candidates are organized, team-oriented, and have a passion for the beauty and wellness industry.

Qualifications

• 1-2 years of experience in customer service or similar role.
• Strong communication skills in both English and Arabic.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process orders, returns, and service requests accurately.
• Resolve customer complaints with a solution-oriented approach.

Skills

Communication

Problem-solving

Attention to detail

Teamwork

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

CRM systems

Job description

Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner
• Process orders, returns, and service requests accurately
• Resolve customer complaints with a solution-oriented approach
• Maintain customer records and update information in the CRM system
• Provide information on products, services, and promotions
• Coordinate with internal teams to ensure customer satisfaction
• Uphold Madi Internationals standards of customer care and professionalism
  
  

Qualifications

• 1-2 years of experience in customer service or a similar role
• Strong communication skills in both English and Arabic
• High school diploma or higher education (bachelors degree is a plus)
• Proficiency in Microsoft Office and CRM systems
• Excellent problem-solving skills and attention to detail
• Positive attitude and ability to work as part of a team
• Passion for the beauty and wellness industry is a plus