Customer Service Officer-Corporate Office

Madi International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading wellness company in Dubai is seeking a Customer Service Officer to ensure high standards of service and client satisfaction. Duties include responding to inquiries, processing orders, and resolving complaints. The ideal candidate has 1-2 years of customer service experience, speaks English and Arabic, and possesses strong organizational skills. Passion for the beauty industry is a plus.

Qualifications

• 1-2 years of experience in customer service or a similar role.
• Proficiency in Microsoft Office and CRM systems.
• Passion for the beauty and wellness industry is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process orders, returns, and service requests accurately.
• Resolve customer complaints with a solution-oriented approach.
• Maintain customer records and update information in the CRM system.

Skills

Strong communication skills in both English and Arabic

Excellent problem-solving skills

Attention to detail

Positive attitude and teamwork

Education

High school diploma or higher education

Tools

Microsoft Office

CRM systems

Job description

Overview

Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner
• Process orders, returns, and service requests accurately
• Resolve customer complaints with a solution-oriented approach
• Maintain customer records and update information in the CRM system
• Provide information on products, services, and promotions
• Coordinate with internal teams to ensure customer satisfaction
• Uphold Madi Internationals standards of customer care and professionalism

Qualifications

• 1-2 years of experience in customer service or a similar role
• Strong communication skills in both English and Arabic
• High school diploma or higher education (bachelors degree is a plus)
• Proficiency in Microsoft Office and CRM systems
• Excellent problem-solving skills and attention to detail
• Positive attitude and ability to work as part of a team
• Passion for the beauty and wellness industry is a plus