Customer Service Officer (225-722)

TALENTMATE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment and staffing company in Sharjah is seeking a Customer Service Officer to enhance customer satisfaction. The role includes handling inquiries, resolving complaints, and maintaining positive customer relationships. Candidates should have a high school diploma, at least two years of customer service experience, and excellent communication skills. This full-time position requires flexibility in working hours.

Qualifications

• Two years of experience in a customer service role.
• Excellent verbal and written communication skills are essential.
• Flexibility to work various shifts.

Responsibilities

• Handle incoming customer inquiries and provide prompt information.
• Resolve customer complaints efficiently.
• Document customer interactions in the CRM system.

Skills

Communication skills

Problem-solving skills

Customer relationship management

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

CRM software

Job description

Job Description

A Customer Service Officer plays a critical role in enhancing the reputation and customer satisfaction levels of any organization. As the first point of contact for customers, this role requires exceptional communication and problem-solving skills to address inquiries, resolve issues, and provide timely information. The Customer Service Officer ensures that every customer interaction leaves a positive impression of the company. This position typically involves working closely with both clients and internal teams to improve overall customer experience and service efficiency. The ideal candidate will have a customer-first mindset, be detail-oriented, and proficient in handling multiple communication channels such as phone calls, emails, and live chat to manage customer interactions effectively.

Responsibilities

• Handle incoming customer inquiries and provide prompt and accurate information.
• Resolve customer complaints efficiently to ensure satisfaction and loyalty.
• Document customer interactions and transactions accurately in the company's CRM system.
• Maintain up-to-date knowledge of product offerings and services to assist customers effectively.
• Develop and foster positive relationships with customers to encourage repeat business.
• Collaborate with team members and other departments to address customer needs and concerns.
• Inform customers about new products, services, and discounts available.
• Prepare and generate reports on customer feedback and service issues for management review.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Handle escalated customer complaints with diplomacy and professionalism.
• Assist in training new customer service representatives as needed.
• Contribute suggestions on process improvements to enhance service quality.
  
  

Requirements

• High school diploma or equivalent required; a degree is a plus.
• Minimum of two years of experience in a customer service role.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills with the ability to manage complex situations.
• Proficiency with customer relationship management (CRM) software is preferred.
• Ability to work independently and as part of a collaborative team.
• Flexibility to work various shifts, including evenings and weekends, if necessary.
  
  

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Sharjah Company Website: https://www.talentmate.com Job Function: Customer Service Company Industry/

Sector: Recruitment & Staffing

What We Offer

About The Company

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