Customer Service Officer

Majid Al Futtaim; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

Majid Al Futtaim is seeking a Customer Service Officer to ensure excellent customer interactions at cinemas. This role involves providing friendly service, handling guest requests, and maintaining cash accuracy. Ideal candidates will have a background in hospitality or retail, showing energizing personality and teamwork spirit.

Benefits

Friendly environment with positive vibes

Work with over 45,000 diverse colleagues

Qualifications

• 0-3+ years of experience in Food and Beverage/Retail/Hospitality.
• Basic English language verbal and written.
• Team oriented, energetic, friendly, and outgoing.

Responsibilities

• Delivers an excellent customer experience across MAF Entertainment.
• Handles all customer interactions with friendliness and professionalism.
• Ensures correct change is given and maintains cash accuracy.

Skills

Communication

Customer Service

Friendliness

Job description

JOB TITLE

Customer Service Officer "face to face" | MAF Entertainment | Cinemas

ROLE SUMMARY

The role of the Customer Service Officer is to deliver an excellent customer experience to customers across the MAF Entertainment – All concepts across all regions.

ROLE PROFILE

• Provides a high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• Handles all customer interactions with friendliness and professionalism, accommodating special requests and exceeding expectations.
• Shares customer preferences and important highlights with the team and the management.
• Ensures all guests receive the correct change and avoids cash under & over at all times.
• Makes everyone feel welcome, treats everyone as an individual and goes above and beyond to exceed expectations.
• Finds solutions and knows when to ask for help.

REQUIREMENTS

• 0-3+ years of experience in any Food and Beverage/Retail/Hospitality industry preferred.
• Basic English language verbal and written.
• Excellent communication skills.
• Team oriented, energetic, friendly, and outgoing.
• Flexible work night shifts, and on weekends and public holidays as per the roster.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.