Customer Service Officer

Parisima Talent; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Customer Service Officer in Dubai to enhance patient interactions. This role requires a medical background and excellent communication skills to manage inquiries and complaints effectively, ensuring high service quality and customer satisfaction. Competitive salary and career progression opportunities are offered.

Benefits

Competitive salary package and benefits

Opportunities for career progression

Qualifications

• Excellent communication skills in English and Arabic.
• Knowledge of medical terminology is a plus.
• Ability to handle stress and multitask effectively.

Responsibilities

• Handle member/provider queries promptly and accurately.
• Contribute innovative ideas to enhance service.
• Act as primary contact for customer complaints.

Skills

Communication

Problem solving

Analytical Thinking

Stress management

Customer orientation

Education

Medical qualification (MD, Nurse, Pharmacist, Physiotherapist)

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Customer Service Officer

Dubai

Contract (3-6months)

About the Company

Our client is one of the leading providers of healthcare solutions and services, delivering high-quality support to customers across the region. They are dedicated to offering innovative and efficient services to enhance patient experiences and satisfaction.

About the Role

The job holdersare expected to serve and enhance the satisfaction levels of external customers by providing accurate product/service information and resolving service issues. The Customer Service Officer would work at all times to enhance and strengthen the relationship between the customer and the company.

Duties and Responsibilities

• Handling member / provider and Primary Insurance Companies queries promptly and provide accurate information relating to medical cases.
• Maintain call center turnaround times and ensure high quality of service is provided to our members, providers, and Primary Insurance Companies.
• Actively solicited and gathered customer feedback in order to improve service levels. Use multiple channels, including (but not limited to) periodic customer satisfaction surveys and personal interactions.
• Explore innovative ways to open channels and gain the loyalty of the insurers and insured members.
• Primary channel for receiving complaints from customers, insured groups, and payers. The complaints could come through different channels like email, telephone, and online complaint lodging systems.
• Contribute innovative ideas and participate in various programs to gain the loyalty of the insurance companies and insured members, for instance, arranging for free medical check-ups and talks by renowned doctors at client premises, among other initiatives.
• Ability to multi-task across customer service functions.
• Ability to deliver quality outreach program with an effective reach within reasonable timelines set.

What We're Looking For:

• Medical qualification, MD, Nurse, Pharmacist or Physiotherapist.
• Excellent communication skills. (English and Arabic)
• Quality focus and customer-oriented
• Problem solving skills.
• Ability to handle stress and multitasking.
• Analytical Thinking
• Keen follow-up.
• Computer Literacy (MS Word, MS Excel, MS PowerPoint)
• Knowledge related to medical terminology would be a plus.
• Own Visa Holder ( Sponsored by Father, Husband, GCC National, Sponsored by Parent Company, Self Sponsored Golden Visa Holder)

Insurance industry/market knowledge would be a plus.

What's in It for You?

• Competitive salary package and benefits
• Opportunities for career progression

What’s next?

Apply directly by submitting your profile outlining your suitability for this position. Please note that we have high volumes of applications which makes it hard to give individual feedback to everyone. However, our team will keep your details and let you know of other suitable jobs in the future.