Customer Service Officer

Tadweer Group; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Officer to enhance client interactions in the waste management sector. This role is vital for ensuring customer satisfaction through effective communication and problem resolution. The successful candidate will manage inquiries, provide timely solutions, and maintain accurate records in a fast-paced environment. Join a forward-thinking organization that values your contributions and offers a career with growth opportunities and a comprehensive benefits package. If you are passionate about customer service and sustainability, this position is an exciting opportunity to make a difference.

Benefits

Comprehensive Medical Benefits

Family Benefits

Recreation Benefits

Well-being Benefits

Qualifications

• 2+ years of experience in customer service roles.
• Strong organizational and communication skills are essential.

Responsibilities

• Serve as the first point of contact for customer inquiries and issues.
• Maintain communication about order statuses and resolve complaints.

Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Education

Higher Diploma

Bachelor’s Degree

Tools

CRM System

Job description

About Tadweer

Tadweer Group, part of ADQ, an Abu Dhabi-based holding company, is leading the way in promoting sustainable waste practices and establish new benchmarks for the circular economy. Our strategic vision is aimed at revolutionising waste management by unlocking the value of waste. As the sole custodian of waste management in Abu Dhabi, Tadweer Group is committed to deploying advanced technologies and fostering strategic partnerships in support of the UAE’s sustainability objectives, working towards its goal of diverting 80% of Abu Dhabi’s waste away from landfill by 2030. In addition to its commitment to Abu Dhabi, Tadweer Group has ambitious international goals, striving to make significant contributions to sustainable waste management beyond the UAE.

Overview of the role:

This is a pivotal role that ensures seamless communication between the company and its clients. Acting as the first point of contact, this individual is responsible for addressing customer inquiries, resolving issues, and delivering a positive experience in all interactions. In the waste management industry, where timely and efficient service delivery is crucial, the Customer Service Officer ensures that clients receive accurate information, assistance, and solutions regarding waste collection, recycling, and disposal services.

Job Responsibilities:

• Serve as call center representatives that attend to client complaints, requests and direct these to the required team for resolution
• Quickly assess customer needs and proactively provide solutions to those needs.
• Maintain transparent lines of communication for customers about status of orders, order errors, and post order issues.
• Handle CRM system and complains closure with route causes and actions
• Keep records of customer interactions, process customer accounts, and file documents

Qualifications

• 2+ years of experience in a similar role.
• Higher Diploma or a Bachelor’s Degree
• Strong organizational and communication skills
• Strong interpersonal skills to manage stake holders across the business.

Why Join Tadweer?

At Tadweer Group, we believe in building a workforce of highly talented individuals who dynamic, committed and passionate about our vision and values.

At Tadweer, we don't just offer a job – we offer a career filled with endless opportunities. Our competitive compensation package includes comprehensive medical, family, recreation, and well-being benefits.

Ready to join a company that cares about your success and well-being?

Apply today and take the next step in your career with Tadweer, where your future is full of potential and opportunity!

Please register your interest to be considered for a role at Tadweer

https://forms.office.com/r/4TaM6MNCNS