Customer Service Officer

Veolia; Abu Dhabi; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in waste management seeks a qualified professional to manage customer communications and complaints. The role includes generating reports, liaising with clients for waste disposal, and ensuring compliance with environmental standards. Ideal candidates should have relevant education, excellent communication skills, and 3-4 years of experience in a similar position.

Qualifications

• 3-4 years experience in waste management or related sectors.
• Good command of written and spoken English and Hindi/Urdu; Arabic is an advantage.
• Ability to work in a multicultural environment.

Responsibilities

• Manage customer communications and complaints effectively.
• Generate reports on customer-related data.
• Liaise with clients for NOCs to dispose of waste.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Knowledge of Waste Management

Education

Relevant educational qualification from a recognized institution

Tools

Google Workplace

Bolisaty system

FSI or any task management system

Job description

• Preparation and issuance of customer related reports on time and as per the set formats / templates. • Work proficiently in Tadweer Bolisaty system in order to extract required data for reporting and customers complaints follow up. • Work proficiently with FSI or any task management system in order to extract required data for reporting and customers complaints follow up. • Liaise with dispatching staff on mobilization / demobilization progress and update the logs accordingly. • Complaints management as a core responsibility and making sure that customer complaints logged, communicated, resolved and feedback is provided to the customer. • Be the focal point of contact for customer communications related to operations. • Toll Free number management • Daily communication with colleagues in the commercial and operations teams. • Follow up to ensure that appropriate actions were taken on customers' requests. • Liaise with clients and prepare required documents to issue NOCs from CWM to dispose of selected waste, i.e. hazardous waste or sludge. • Attend regular Operations Department meetings as required. • Proactively visit customer sites for operations feedback and quality control. • Follow the debt claim process and issue notices to the customers as and when necessary. • Diligently performs any other reasonable work or related tasks at the request of his/her manager.

• Hold a relevant educational qualification from a well recognized and reputable academic institution fit for the required job function. • At least 3-4 years proven experience in the same position preferably in the waste management, oil & gas or related sectors. • Proficiency in Google workplace specially (sheets, docs and slides) • Good command of written and spoken English and Hindi/ Urdu is a must. • Good command of Arabic is an advantage. • Able to transfer knowledge to colleagues, interns and students. • Ensure proper record keeping. • Communicate accurately, correctly, timely, effectively and in an appropriate manner using email, documentation and verbally. • Ability to adapt to changes in the work environment. • Maximum flexibility due to the nature of work. • Ability to work effectively in a multicultural team environment. • Excellent interpersonal and conflict handling skills. • Good knowledge of waste management practices and hazards. • General knowledge of Environmental hazards and HSE principles. • Innovative and continual improvement mindset. • Effective problem identification and problem solving. • Proficient in Bolisaty system. • Proficient in FSI or any task management system