Customer Service Manager (Khaleeji Arabic Speaking)

About Us

Minimalist.ae is a local brand founded in 2016 in Dubai that designs and manufactures elegant, high-quality watches, jewelry, handbags, perfumes, and leather goods designed to enhance personal style. With two stores now open in the UAE, we focus on simple yet sophisticated designs, with specifically our Arabic numeral watches being known for their timeless appeal. Minimalist believes in simplicity and uses only the finest materials to produce beautiful and durable items, combining elegant design with excellent quality.

The role

As Customer Service Manager you will lead and elevate our customer experience across all touchpoints. This role will be pivotal in building strong relationships with our clients, ensuring satisfaction, and supporting our growth through exceptional service and sales-oriented initiatives.

Responsibilities

1. Lead, train, and manage the customer service team to deliver exceptional service customers.
2. Manage and optimize the process of contacting customers with incomplete purchases, while ensuring a seamless customer journey.
3. Complaint Management: Investigate and resolve issues efficiently, ensuring all customer concerns are addressed with empathy, efficiency, and professionalism.
4. Maintain a high standard of response quality, tone, and brand consistency in Arabic and English.

As an ideal candidate, you will have:

1. 4+ years of experience in a customer service leadership role, preferably in the UAE, ideally in a startup or eCommerce company.
2. Bachelor’s degree in Business Administration, Customer Service, or related field.
3. Strong understanding and excellent communication in Khaleeji Arabic and English (written and verbal).
4. Experience with Social Media, WhatsApp, Monday.com and other relevant communication and customer ticketing tools.

What we offer

1. Competitive salary with performance-based incentives.
2. UAE visa and permits.
3. Health insurance.
4. Annual flight ticket allowances.
5. Growth and long-term development opportunities.
6. Long-term perspective in a rapidly expanding, future-oriented organization.
7. An engaging and challenging work environment with a motivated & professional team of specialists.