Customer Service Manager

ABC COFFEE COMPANY; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premium cafe chain in Dubai is looking for a Service Manager. The role requires at least 3 years of hospitality experience, strong leadership skills, and a people-oriented attitude. The Service Manager will oversee recruiting, training, and service quality. A competitive salary starting from 10,000 AED is offered along with opportunities for career growth.

Benefits

Professional growth opportunities

Work in a large team

Compliance with Labor Law

Qualifications

• At least 3 years of experience in hospitality.
• Solid knowledge of service standards.
• Previous team training experience.

Responsibilities

• Support recruitment: sourcing, interviewing and evaluating candidates.
• Onboard and train new team members.
• Control service standards and team operations.
• Drive improvements in service through feedback.
• Conduct final exams and arrange additional training.

Skills

Active attitude

People-oriented mindset

Leadership skills

Strong organizational skills

Stress-resistance skills

English (C1)

Russian (advantage)

Job description

Service Manager at ABC Coffee Roasters, Dubai

Required work experience: at least 3 years in hospitality

ABC Coffee Roasters is a chain of premium cafes/restaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)

We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a Service Manager who shares our values and ready to grow with our young team of enthusiasts.

Key responsibilities

• Supporting recruitment: sourcing, interviewing and candidate evaluation
• Onboarding and training new team members, including corporate culture, service standards, and floor mentoring
• Daily control of service, uniform, display, food and beverage standards
• Conducting final exams and arranging additional trainings as needed
• Driving improvements in service and team operations through feedback and regular audits

Our expectations from you

• Active attitude and people-oriented mindset
• English level C1, Russian would be an advantage
• Solid knowledge of service standards and team training experience
• Strong organizational, leadership and stress-resistance skills

Terms of our cooperation

• Work schedule 6/1 (rolling days-off), 8-hour shifts
• Salary from 10000 AED
• Compliance with Labor Law
• Work in a large like-minded team
• Opportunity for professional growth and career development