Customer Service Manager

TRW; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is looking for a proactive Customer Service Manager to lead their team and enhance customer satisfaction. This role involves managing customer inquiries, optimizing processes, and implementing a culture of continuous feedback to improve service quality. The ideal candidate will have a strong background in customer support, excellent leadership skills, and the ability to foster collaboration within a remote team. Join this dynamic team and make a significant impact on customer experience and team performance!

Qualifications

• 2-3 years of commercial experience and 4-6 years in customer support.
• Demonstrated leadership and problem-solving skills.

Responsibilities

• Lead commercial and technical support to ensure high customer satisfaction.
• Manage customer inquiries across multiple channels.

Skills

Leadership

Problem-solving

Interpersonal skills

Communication skills

Collaboration

Customer support

Job description

Req ID 76069
Dubai United Arab Emirates
ZF Services Middle East Limited Liability Company

Customer Service Manager

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

1. Lead commercial and technical support to ensure high customer satisfaction
2. Manage customer inquiries across multiple communication channels
3. Coordinate team resources to guarantee optimal availability for customers
4. Set service levels, track performance, and drive continuous improvement
5. Develop working instructions and train the team to uphold standards
6. Optimize sales desk processes to enhance efficiency and service quality
7. Implement a culture of continuous feedback to improve customer experience
8. Support sales campaigns, ensure contract compliance, and manage all customer-related information (quotes, contracts, invoices, etc.)

What we expect from you as a Customer Service Manager:

1. Minimum 2-3 years commercial experience and 4-6 years customer support
2. Demonstrated leadership & problem-solving skills
3. Excellent interpersonal networking and communication skills
4. Experience in leading remote teams in a matrix organization
5. Rigor in managing targets
6. Fostering collaboration & empowerment
7. Impacting and influencing skills
8. Positive attitude

Be part of our ZF team as Customer Service Manager and apply now!

Contact: Tereza Echurov

Required Experience:

Manager