Customer Service & Logistics Specialist

Charterhouse Partnership Careers; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational food manufacturing company in Dubai seeks a Customer Service & Logistics Specialist to manage customer relations and logistics operations. The ideal candidate should be CIPS qualified with over 3 years of experience in customer service or logistics within a multinational firm. Responsibilities include order management, customer complaints, and ensuring product availability.

Qualifications

• Minimum of 3 years of experience in customer service, logistics, or supply chain.
• Experience in a leading multinational company.
• Strong ability to manage customer relations and resolving complaints.

Responsibilities

• Support business unit by managing customer complaints and order fulfillment.
• Ensure customer-specific demand and inventory requirements are effectively communicated.
• Maintain strong customer relations and improve customer management.

Skills

CIPS qualification

SAP operating experience

Customer service skills

Logistics management

Supply chain knowledge

Job description

Charterhouse is working with a leading multinational food manufacturing FMCG company. Our client is looking to hire a Customer Service & Logistics Specialist to join their team.

Your core responsibility will be to support the business unit by maintaining strong customer management and development. You will also be responsible for managing customer complaints, order management, fulfillment, and end-to-end logistics operations.

Main duties include maintaining strong customer relations, managing market complaints, taking ownership of the supply side of customer collaboration, and ensuring product availability. Additionally, you will guarantee that customer-specific demand and inventory requirements are communicated effectively.

The successful candidate will support sales, marketing, and finance activities across all categories within the GCC region.

You should be CIPS qualified, have excellent SAP operating experience, and a minimum of 3 years of experience in a similar customer service, logistics, or supply chain role within a leading multinational company.