Customer Service Executive with Aesthetic Clinic in Dubai

OnTime HealthCare Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading aesthetic clinic in Dubai is seeking a passionate Customer Service Executive to provide exceptional service to clients. The role involves managing appointments, addressing inquiries about treatments, and collaborating with the medical team to enhance client experience. Candidates should have proven experience in customer service, particularly in the aesthetic field, and possess strong communication skills. Join us to be part of a dynamic team dedicated to client satisfaction.

Benefits

Salary + Benefits

Qualifications

• Proven experience as a Customer Service Executive in an aesthetic clinic or related field.
• Strong communication and interpersonal skills.
• Fluency in English; knowledge of additional languages is advantageous.

Responsibilities

• Welcome clients and assist with inquiries about aesthetic procedures.
• Manage client appointments and maintain accurate records.
• Generate leads and conduct follow-up calls to ensure client satisfaction.

Skills

Communication

Interpersonal Skills

Attention to Detail

Organizational Skills

Client-oriented Approach

Tools

CRM Software

Scheduling Tools

Job description

Ontime Group is seeking a passionate and experienced Customer Service Executive to join our aesthetic clinic team in Dubai. In this role, you will be the first point of contact for clients, ensuring they receive top-quality service and support regarding our aesthetic treatments and services.

Responsibilities:

1. Welcome clients to the clinic and assist them with inquiries about aesthetic procedures and services.
2. Manage client appointments, ensuring efficient scheduling and follow-up.
3. Generate leads, call clients to sell and cross-sell aesthetic treatments and products.
4. Address client concerns and complaints promptly and professionally.
5. Provide detailed information about treatments, products, and post-care instructions.
6. Assist in developing promotional materials and service packages.
7. Maintain accurate records of client interactions and appointments in the clinic's database.
8. Conduct follow-up calls to clients after treatments to ensure satisfaction and address further questions.
9. Collaborate with the medical team to enhance the overall client experience.
10. Stay updated on the latest trends and developments in the aesthetic industry.

Requirements:

• Proven experience as a Customer Service Executive, preferably in an aesthetic clinic or related field.
• In-depth knowledge of aesthetic treatments and procedures is highly desirable.
• Strong communication and interpersonal skills, with a client-oriented approach.
• Ability to handle difficult situations with grace and professionalism.
• Proficiency in CRM software and scheduling tools.
• Strong attention to detail and organizational skills.
• Ability to work well under pressure in a fast-paced environment.
• Fluency in English; knowledge of additional languages is advantageous.

Benefits:

Salary + Benefits