Customer Service Executive (UAE National) - Oasis Mall Sharjah

Landmark Group (Oasis Malls); Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group is seeking a Customer Service Representative to manage inquiries at the customer service desk in Oasis Mall, Sharjah. This role requires a High School diploma and proficiency in English and Arabic. The representative will ensure tenant relations and handle basic administration tasks, contributing to a seamless customer experience.

Qualifications

• Decent communication skills in English.
• Must possess a mandatory Family Book.
• Ability to communicate in English and Arabic.

Responsibilities

• Manage customer enquiries about shops and gift cards.
• Coordinate maintenance requirements with the facility team.
• Guide tenants with their operational needs.

Skills

Communication

Customer Service

Team Coordination

Education

High School Graduate

Job description

The candidate will be based at the customer service desk at the mall, managing customer enquiries about shops, gift cards or raffle coupons, and any related matters. The person will also coordinate with the facility team of any maintenance requirements. The candidate will also maintain good relations with tenants of the mall, assisting or guiding them with their operational requirements, and carry out basic administration work.

Desired Candidate Profile

• Minimum High School Graduate with decent communication skills in English
• Mandatory Family Book
• Should be OK to work on-site at Oasis Mall Sharjah
• Should be able to communicate in English & Arabic

Employment Type

Full Time

Company Industry

• Retail

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Services

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Landmark Group (Oasis Malls)

The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries.