Customer Service Executive (Remote)

Giga Energy; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A fast-growing online gaming company is seeking a Customer Service Executive to provide top-tier support. This fully remote position involves handling customer queries and assisting players with various issues. Ideal candidates will be enthusiastic, reliable, and comfortable working shifts, with opportunities for freshers.

Benefits

Flexible working hours

Paid training

Qualifications

• Previous customer support experience; gaming experience is a bonus.
• Fluent in English and Hindi.
• Comfortable using Excel for data entry.

Responsibilities

• Handle customer queries via chat and phone.
• Assist players with account and gameplay-related issues.
• Maintain accurate records and update internal systems.

Skills

Customer support experience

Fluency in English

Fluency in Hindi

Time management

Tools

Excel

Job description

Job Opportunity: Customer Service Executive (Remote)

Location: Remote (India-based candidates preferred)

Salary: ₹20,000 – ₹25,000/month

Job Type: Full-time

Shifts: 12-hour rotational (Day & Night)

Training: 15 days (Paid)

Freshers can also apply!

Job Overview

We’re hiring a Customer Service Executive to join a fast-growing online gaming company. If you’re enthusiastic, reliable, and passionate about delivering top-tier support — and you're comfortable working remotely in a structured environment — we’d love to hear from you!

Key Responsibilities

• Handle customer queries via chat and phone (inbound & outbound)
• Assist players with account, deposit, withdrawal, and gameplay-related issues
• Adhere to SOPs and company protocols
• Maintain accurate records and update internal systems
• Use Excel for data tracking and basic reporting
• Deliver timely, professional, and empathetic customer service
  
  

Requirements

• Previous customer support experience (gaming experience is a bonus)
• Fluent in English and Hindi (regional languages are a plus)
• Comfortable using Excel (basic formulas and data entry)
• Willingness to work 12-hour rotational shifts, including nights and weekends
• Strong self-discipline and time management
• Own laptop and desktop
  
  

Additional Details

• 100% Remote Role
• Immediate joiners preferred