Customer Service Executive - KIA

Juma Al Majid Holding Group L.L.C.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading group in Dubai is seeking a Customer Service Executive responsible for handling sales administrative documentation and coordinating new sales orders using the Oracle system. The candidate will support the sales team, manage customer accounts, and ensure compliance with RTA procedures. Ideal candidates have 3 to 5 years of experience and strong communication skills. Benefits include visa sponsorship and medical insurance.

Benefits

Visa Sponsorship

Medical Insurance

Annual Tickets

Annual Leave

Qualifications

• 3 to 5 years of relevant work experience.

Responsibilities

• Process and coordinate new sales orders through Oracle.
• Deliver vehicles to customers and ensure RTA procedures are followed.
• Create and update sales agreements and contracts in Oracle.
• Interact with departments for efficient invoicing.
• Support sales team with administrative tasks and correspondence.
• Troubleshoot and resolve issues per company procedures.

Skills

Good people management

Communication skills

Typing speed of at least 35 words per minute

Education

Basic graduation in any discipline

Tools

Oracle system

Job description

The Customer Service Executive is responsible for handling sales administrative documentation and coordinating new sales orders using the Oracle system. This role includes supporting the sales team ensuring compliance with RTA procedures managing customer accounts and resolving issues to maintain efficient operations.
Responsibilities:

• Process and coordinate new sales orders through Oracle including booking price changes car shipping order releasing and order closing.
  
• Deliver vehicles to customers and ensure RTA procedures are completed with proper authorization for both local and export sales.
  
• Create and update sales agreements service contracts rust proofing insurance registration trade-ins and gift item orders in Oracle.
  
• Interact with relevant departments to ensure efficient invoicing processes.
  
• Support the sales team with internal and external administrative tasks and customer correspondence.
  
• Monitor customer accounts and provide relevant data and reports to the sales team.
  
• Troubleshoot and resolve issues in accordance with company procedures.
  
• Perform other tasks as assigned by management.
  

Requirements

• Basic graduation in any discipline
  
• 3 to 5 years of relevant work experience
  
• Good people management and communication skills
  
• Typing speed of at least 35 words per minute
  

Benefits

• Visa Sponsorship
  
• Medical Insurance
  
• Annual Tickets
  
• Annual Leave