Customer Service Executive - KIA

Juma Al Majid Holding Group L.L.C.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE seeks a Customer Service Executive to handle sales documentation and coordinate orders using Oracle. Responsibilities include processing sales orders, supporting the sales team, and managing customer accounts. Candidates should have 3 to 5 years of experience, strong communication skills, and a type speed of at least 35 wpm. Benefits include visa sponsorship, medical insurance, and annual leave.

Benefits

Visa Sponsorship

Medical Insurance

Annual Tickets

Annual Leave

Qualifications

• 3 to 5 years of relevant work experience.
• Good people management and communication skills.
• Typing speed of at least 35 words per minute.

Responsibilities

• Process and coordinate new sales orders through Oracle.
• Deliver vehicles and ensure compliance with RTA procedures.
• Support the sales team with administrative tasks.

Skills

People Management

Communication

Problem-solving

Typing

Education

Basic graduation in any discipline

Tools

Oracle

Job description

The Customer Service Executive is responsible for handling sales administrative documentation and coordinating new sales orders using the Oracle system. This role includes supporting the sales team, ensuring compliance with RTA procedures, managing customer accounts, and resolving issues to maintain efficient operations.

Responsibilities:

• Process and coordinate new sales orders through Oracle, including booking, price changes, car shipping, order releasing, and order closing.
  
• Deliver vehicles to customers and ensure RTA procedures are completed with proper authorization for both local and export sales.
  
• Create and update sales agreements, service contracts, rust proofing, insurance registration, trade-ins, and gift item orders in Oracle.
  
• Interact with relevant departments to ensure efficient invoicing processes.
  
• Support the sales team with internal and external administrative tasks and customer correspondence.
  
• Monitor customer accounts and provide relevant data and reports to the sales team.
  
• Troubleshoot and resolve issues in accordance with company procedures.
  
• Perform other tasks as assigned by management.
  
  
  

Requirements

• Basic graduation in any discipline
  
• 3 to 5 years of relevant work experience
  
• Good people management and communication skills
  
• Typing speed of at least 35 words per minute
  
  
  
  

Benefits

• Visa Sponsorship
  
• Medical Insurance
  
• Annual Tickets
  
• Annual Leave