Customer Service Executive {Fashion}

JOB PURPOSE:

The position of a customer service executive is responsible for processing sales orders and ensuring orders are delivered to customers on time.

KEY ACCOUNTABILITIES

• Assisting and collaborating with logistics, merchandising team to ensure orders are processed (New launches, seasonal)
• Prepare timely stock reports and sales report. Work on Adhoc reports.
• Create sales orders in system and closely monitor pricing, payment, delivery terms in coordination with sales manager and line manager
• Measure customer order fill rate.
• Provide quality service to customers and measure on time delivery.
• Assist customers on invoices, credit notes. Resolve issues and discrepancies.
• Do Promotion / Price uploads and Price Changes in system
• Prepare data for reorders of fast-moving / continuity stocks.
• Liaising and coordinating with logistics team for shipments, transportation and ensure timely delivery of products to stores.
• Prepare and maintains order tracking, sales comparison trackers for sales events such as Ramadan, Eid, Super Sale & DSF.
• Prepare and publish Daily Sales Report for the Retail Division.
• Coordinate with stores on non-merchandise orders (e.g. stationaries, POSM items, etc.)
• Preparing Item Master for new season.
• Continuously review operational processes to increase efficiency and streamline workflow.

EXPERIENCE & QUALIFICATION

• Bachelor's Degree or Equivalent Experience.
• At least 2 to 3 years of experience in Fashion Retail.

SKILLS, KNOWLEDGE & ABILITIES

• Strong interpersonal skills; excellent verbal and written communication skills.
• Excellent communication, influencing and presentation skills.
• Advanced knowledge of MS Excel and MS Office.
• Team player, good coordination and interfacing skills.
• Strong commitment to deadlines.
• Exceptional organizational and time-management abilities.
• Problem solving skills.

WORKING ENVIRONMENT & COMMUNICATION

• Working Environment: This role involves office-based work and field activities, including store visits.
• Internal Relationships: Collaboration with Merchandise Planning Manager, Brand Manager, Sales Manager, Supply Chain, Finance and IT Team to ensure effective execution of strategies.
• External Relationships: Building and nurturing relationships with retailers, stores, customers.