Customer Service Executive - English/Arabic Speaking - Ecommerce

M/S DANUBE BUILDING MATERIALS FZCO; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a proactive Call Center Executive to enhance its eCommerce customer support team. This role involves managing customer inquiries, processing orders, and resolving issues to ensure a seamless shopping experience. The ideal candidate will possess excellent communication skills, a strong problem-solving mindset, and the ability to multitask effectively in a fast-paced environment. Join this dynamic team and contribute to delivering outstanding service to online customers while collaborating with various internal departments to ensure satisfaction. This is a fantastic opportunity to grow in a customer-focused role within a thriving company.

Qualifications

• Previous experience in call center or eCommerce customer service is preferred.
• Excellent communication skills in English; Arabic is a plus.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chat support.
• Assist customers in placing orders and resolving issues.

Skills

Communication Skills

Problem-Solving Skills

Multitasking

Education

High School Diploma

Degree in Business or Communication

Tools

CRM Systems

Order Processing Platforms

Basic Computer Applications

Job description

We are seeking a proactive and customer-focused Call Center Executive/Customer service advisor to join our eCommerce customer support team. The ideal candidate will be responsible for handling customer inquiries, processing orders, resolving issues, and ensuring a smooth shopping experience for our online customers.

Desired Candidate Profile

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chat support related to orders, returns, deliveries, and product information.
• Assist customers in placing orders and navigating the eCommerce platform.
• Resolve complaints, product issues, and delivery-related concerns in a timely and professional manner.
• Coordinate with internal departments such as logistics, warehousing, and technical support to ensure customer satisfaction.
• Maintain accurate customer interaction records in the CRM system.
• Follow up with customers for feedback and ensure resolution of escalated issues.
• Stay updated on product details, promotions, policies, and platform updates.

Requirements:

• Previous experience in a call center or eCommerce customer service role is preferred.
• Excellent communication skills in English (Arabic or other languages are a plus).
• Strong problem-solving skills and a customer-first mindset.
• Ability to multitask and handle high call volumes efficiently.
• Familiarity with CRM systems, order processing platforms, and basic computer applications.
• High school diploma or equivalent; a degree in business or communication is a plus.