Customer Service Executive - Contact Center

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 40,000 - 60,000; Full time

Job summary

First Abu Dhabi Bank is seeking a Customer Service Executive for its Contact Center in Abu Dhabi. The successful candidate will manage inbound calls, resolve customer issues, and contribute to upselling banking products. Ideal for individuals with strong communication skills and a team-oriented attitude, this role offers a path to a rewarding career in one of the UAE's leading banks.

Qualifications

• 0 to 2 years of relevant experience in customer service, preferably in banking.
• Strong communication skills in English and Arabic.
• Ability to work in shifts under pressure.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Address product/service issues and escalate unresolved concerns.
• Maintain accuracy in updating customer records.

Skills

Communication

Listening

Attention to Detail

Phone-handling

Education

High School diploma

Job description

Customer Service Executive - Contact Center

Job Overview
This Customer Service Executive role at First Abu Dhabi Bank (FAB) involves managing inbound calls, resolving service issues, and maintaining high-quality standards across customer interactions. Based in Abu Dhabi, UAE, you will be part of a high-performing team that emphasizes trust, inclusivity, and continuous growth. Apply now to start a rewarding career with the UAE s leading bank.

Key Responsibilities

* Handle inbound customer calls with professionalism and empathy
* Address product/service issues and escalate unresolved concerns
* Update customer records and log interactions with accuracy
* Recommend FAB products and services based on customer needs
* Contribute to upselling and lead generation for banking products
* Support special tasks assigned by team leaders or managers
* Maintain compliance with FAB policies and regulatory standards
* Adhere to scheduled shifts and support unplanned duty calls as needed
* Ensure data confidentiality and service excellence in all interactions

Job Requirements

* High School diploma (mandatory)
* 0 to 2 years of relevant experience in customer service, preferably in the banking sector
* Strong communication skills in English and Arabic
* Knowledge of banking products and customer service protocols
* Ability to handle pressure, work in shifts, and maintain accuracy
* Good listening, documentation, and phone-handling skills
* High attention to detail and a positive, team-focused attitude

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive - Contact Center

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