Customer Service Executive - Client Services Desk

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE seeks a Customer Service Executive to be the first point of contact for clients. The role involves executing financial transactions, maintaining security protocols, and managing client inquiries. Ideal candidates should possess a degree in finance, strong communication skills, and a commitment to delivering exceptional service.

Qualifications

• Minimum 2 years of experience in banking operations or front desk customer service.
• Working knowledge of core banking products, cash operations.
• Familiarity with data protection and compliance policies.

Responsibilities

• Handle all client-facing activities at the branch or PCG service desk.
• Perform customer identification checks and manage cash operations.
• Adhere to SOPs and regulatory requirements while processing transactions.

Skills

Communication

Organizational Skills

Multitasking

Education

Bachelor's degree or higher diploma in Business, Finance, or related field

Job description

Customer Service Executive - Client Services Desk

Job Overview
The Customer Service Executive will serve as the first point of contact for walk-in clients and play a key role in executing financial transactions, verifying documents, managing counter services, and ensuring a smooth customer experience. The candidate must maintain confidentiality, accuracy, and adhere to all FAB policies and compliance guidelines.

Key Responsibilities

* Handle all client-facing activities at the branch or PCG service desk
* Assist walk-in clients by processing requests, collecting and delivering documents, and resolving service queries
* Perform customer identification checks and ensure proper authorization before processing instructions
* Support Relationship Managers by managing customer documentation, operational requests, and service support
* Manage cash operations including inward/outward remittances, cheque clearing, and account transfers
* Adhere strictly to internal SOPs and regulatory requirements while handling transactions
* Secure customer information and documentation as per FAB s data protection policies
* Contribute to audit readiness and regularly review procedures to align with RMU and internal audit feedback
* Participate in bank-wide initiatives, system enhancements, and process improvement activities
* Maintain high service quality standards and ensure timely MIS reporting and reconciliations

Governance & Standards

* Ensure confidentiality of sensitive client information
* Follow up with relevant internal departments to resolve client issues promptly
* Verify authority of customer representatives before accepting or releasing documents
* Strictly comply with compliance, operational risk, and audit guidelines

Job Requirements

* Bachelor s degree or higher diploma in Business, Finance, or a related field
* Minimum 2 years of experience in banking operations or front desk customer service
* Working knowledge of core banking products, cash operations, and cheque handling
* Strong communication, organizational, and multitasking skills
* Ability to maintain service excellence under pressure
* Familiarity with data protection, audit, and risk management policies
* Fluency in English; Arabic is an advantage

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Executive - Client Services Desk

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

About the Company
First Abu Dhabi Bank (FAB) stands as a pillar of strength in the regional banking industry, offering a wide array of financial products and services to individuals, corporates, and institutions. With a commitment to innovation, excellence, and sustainability, FAB fosters a collaborative work environment that supports employee growth and delivers world-class customer service across the UAE and international markets.
Post Details