Customer service executive (Bilingual- English & Arabic)

Taif Al Emarat | طيف الإمارات; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury perfume company is looking for a bilingual Customer Service Executive to manage customer interactions. The ideal candidate will embody a luxury service ethos, providing assistance via chat, social media, and phone while ensuring customer satisfaction. Experience in beauty or high-end retail is a plus.

Qualifications

• 3+ years of customer service experience, preferably in luxury or beauty.
• Fluency in both English and Arabic (spoken and written).
• Comfortable using social media and online communication tools.

Responsibilities

• Handle customer queries via various channels including WhatsApp and email.
• Assist with order tracking and delivery updates.
• Resolve complaints professionally and escalate cases when needed.

Skills

Fluency in English

Fluency in Arabic

Polished communication

Interpersonal skills

Tools

WhatsApp Business

Zendesk

CRM tools

Job description

"IMMEDIATE JOINER IS REQUIRED"

Location: Ajman, UAE [ON-SITE]

Department: Customer Experience

Reporting To: Head of Digital

Salary: AED 4,000/month

Job Summary:

We are hiring a Customer Service Executive who is fluent in both English and Arabic to manage customer interactions for our luxury perfume brands. You will be the first point of contact for customers via chat, social media, email, and calls — providing polite, prompt, and solution-oriented responses with a luxury tone of service.

The ideal candidate has a calm, patient, and professional demeanor and understands the importance of exceptional customer service in the high-end beauty segment.

Key Responsibilities:

Handle customer queries via WhatsApp, Instagram DM, phone calls, and email

Assist with order tracking, delivery updates, and product inquiries

Resolve complaints or issues with professionalism and empathy

Maintain CRM records and escalate cases when needed

Coordinate with warehouse/logistics teams for timely order updates

Support in post-sale service, product feedback collection, and refunds/returns

Ensure communication is consistent with the tone of a luxury brand

Qualifications:

3+ years of customer service experience, preferably in luxury, retail, beauty, or hospitality

Fluency in both English and Arabic (spoken and written)

Comfortable using WhatsApp Business, Zendesk, or CRM tools

Familiarity with online shopping platforms and order management basics

Polished communication and interpersonal skills