Customer Service Executive - Arabic Speaker

Entertainer Fz; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An innovative digital company is seeking a Customer Service Executive to be the first point of contact for customers. In this dynamic role, you will handle inquiries across multiple channels, including live chat, social media, email, and phone. Your mission is to ensure customer satisfaction by providing prompt and effective support, assisting both individual and business clients. This position offers an exciting opportunity to contribute to a well-known brand in the UAE, where you will be part of a team dedicated to creating unforgettable experiences for customers. If you thrive in a fast-paced environment and possess strong communication skills in both English and Arabic, this role is perfect for you.

Benefits

Competitive Salary

Benefits Package

Dynamic Work Environment

Opportunity for Growth

Qualifications

• Previous experience in customer service in a fast-paced environment.
• Strong communication skills in English and Arabic.

Responsibilities

• Respond to customer inquiries via live chat, social media, email, and phone.
• Assist B2C and B2B customers, resolving issues efficiently.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Bilingual (English & Arabic)

Ability to Work Under Pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us
The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About the Role
As a Customer Service Executive, you will be the first point of contact for our customers, ensuring they receive prompt and effective support. You will handle inquiries from across the UAE, KSA, and Singapore via live chat, social media, email, and phone. Your role is to assist both B2C and B2B customers, resolve issues efficiently, and provide knowledgeable guidance on our services.

As a Customer Service Executive you will:

• Respond to customer inquiries via live chat, social media, email, and phone.
• Assist both individual (B2C) and business (B2B) customers.
• Identify and resolve customer concerns, escalating when necessary.
• Act as a liaison between customers and internal departments to ensure smooth issue resolution.
• Maintain up-to-date knowledge of our services including F&B offers, hotels, local attractions, and activities.

Experience & Skills Required:

• Previous customer service experience in a fast-paced environment.
• Excellent written and spoken English & Arabic.
• Strong communication and problem-solving skills.
• Ability to handle challenges, understand customer needs, and manage complex situations.
• Remain calm and professional under pressure.
• Ability to work independently and take initiative.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Working days: Sunday to Friday (with Monday and Tuesday off).
• Nightshift working hours.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• A chance to contribute to the success of a well-known UAE brand.

Required Experience: Manager