Customer Service Executive - Arabic Speaker

The Luxury Closet; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company in luxury retail is seeking a Customer Service Associate in Dubai. This role involves managing customer interactions across various channels, ensuring satisfaction, and building lasting relationships. Ideal candidates will have 1-3 years of experience in customer service, excellent communication skills, and a passion for luxury. Join us to help redefine luxury customer experiences in a dynamic environment.

Qualifications

• 1-3 years of customer service experience in BPO, hospitality, or luxury retail.

Responsibilities

• Manage all channels of customer interaction: email, chat, phone.
• Engage customers and convert inquiries into sales.

Skills

Communication

Customer Relationship Management

Job description

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern-day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

What do we offer?

• A young, dynamic and forward-thinking environment
• Fast-paced and very short decision times for changes
• A canvas for you to truly excel
• 99% uptime on sunshine

About The Role

The Customer Service Associate will represent not just the customer service department but The Luxury Closet as a whole. In this key role, you will exceed productivity goals and deliver on our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the greatest selection of luxury products and services with the world's best customer experience.

Responsibilities

The CS Associate will be responsible for and accountable for the following roles and responsibilities:

• Managing all channels of customer interaction: email, chat, phone
• Identifying and assessing customer needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Engaging customers by taking the extra mile and becoming a consultant; helping customers make decisions and generating revenue for the company
• Aiming to convert general inquiries into sales
• Striving to bring customer delight in each interaction
• Providing accurate, valid, and complete information using the appropriate methods/tools
• Handling customer complaints, providing solutions and alternatives within time limits, and following up to ensure resolution
• Keeping records of customer interactions, processing customer accounts, and filing documents where applicable
• Following communication procedures, guidelines, and policies
• Maintaining positive and professional interactions with all departments associated with Customer Service

Requirements

• 1-3 years of customer service experience in a BPO, hospitality, or luxury retail environment
• Preferably from Gurgaon
• Excellent English communication skills
• Comfortable with a 6-day workweek and rotational shifts