Customer Service Executive - Arabic Speaker

the ENTERTAINER; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative digital company seeks a Customer Service Executive to be the first point of contact for customers. You will provide effective support through various channels, including live chat, social media, email, and phone. This role involves assisting both individual and business customers, resolving issues, and maintaining a thorough knowledge of services. Join a dynamic team and contribute to creating unforgettable experiences for customers while working in a fast-paced environment. This is an exciting opportunity to grow with a well-known brand in the UAE.

Benefits

Competitive salary and benefits package

Opportunity to work with a dynamic and innovative company

Chance to contribute to a well-known UAE brand

Qualifications

• Experience in customer service within a fast-paced environment is essential.
• Strong communication skills in both English and Arabic are required.

Responsibilities

• Respond to customer inquiries via live chat, social media, email, and phone.
• Assist B2C and B2B customers, resolving issues efficiently.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Written and Spoken English

Written and Spoken Arabic

Ability to Work Independently

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that "experience is everything," and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About The Role

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring they receive prompt and effective support. You will handle inquiries from across the UAE, KSA, and Singapore via live chat, social media, email, and phone. Your role is to assist both B2C and B2B customers, resolve issues efficiently, and provide knowledgeable guidance on our services.

As a Customer Service Executive you will

1. Respond to customer inquiries via live chat, social media, email, and phone.
2. Assist both individual (B2C) and business (B2B) customers.
3. Work on a rotational shift basis, including evenings and weekends.
4. Identify and resolve customer concerns, escalating when necessary.
5. Act as a liaison between customers and internal departments to ensure smooth issue resolution.
6. Maintain up-to-date knowledge of our services, including F&B offers, hotels, local attractions, and activities.

Experience & Skills Required

1. Previous customer service experience in a fast-paced environment.
2. Excellent written and spoken English & Arabic.
3. Strong communication and problem-solving skills.
4. Ability to handle challenges, understand customer needs, and manage complex situations.
5. Remain calm and professional under pressure.
6. Ability to work independently and take initiative.
7. Proficiency in Microsoft Word, Excel, and Outlook.

What We Offer

1. Competitive salary and benefits package.
2. Opportunity to work with a dynamic and innovative company.
3. A chance to contribute to the success of a well-known UAE brand.