Customer Service Executive

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 20,000 - 40,000; Part time

Job summary

An established industry player is seeking a Customer Service Executive to join their dynamic team in the UAE. This part-time role is perfect for Emirati students or early-career professionals looking to kick-start their banking career. You will deliver exceptional service to retail customers, handle inquiries, and ensure client satisfaction while promoting a positive atmosphere. With training and mentorship, this opportunity offers long-term growth potential within the company's Emiratisation program, making it an ideal stepping stone in the banking sector.

Benefits

Training and mentorship

Flexible schedule

Inclusive work environment

Long-term growth potential

Qualifications

• Hochschulabschluss oder Abitur erforderlich.
• 0-2 Jahre Erfahrung im Kundenservice, vorzugsweise im Bankensektor.

Responsibilities

• Bearbeitung von Kundenanfragen über verschiedene Kanäle.
• Lösungen für Produkt- oder Serviceprobleme anbieten.
• Aufrechterhaltung klarer und höflicher Kommunikation.

Skills

Kommunikationsfähigkeiten in Englisch und Arabisch

Kundenorientierung

Teamarbeit

Grundkenntnisse in Computer und Tippen

Lernbereitschaft

Education

High School Diploma

Bachelor of Business Administration

Job description

Bachelor of Business Administration (Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any

What Does a Customer Service Executive Do?

As a Customer Service Executive, your main responsibility is to deliver exceptional service to FAB's retail customers. You will handle inquiries, provide accurate product and service information, and ensure all interactions meet our high standards of quality and compliance.

What Are the Key Responsibilities?

• Handle incoming customer inquiries via various channels and provide prompt, accurate responses
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions
• Maintain clear and courteous communication while ensuring client satisfaction
• Escalate unresolved issues to the appropriate department
• Keep records of customer interactions and transactions
• Uphold FAB’s service excellence standards while promoting a positive and friendly atmosphere

What Skills Are Needed for a Customer Service Executive in the UAE?

Education and Experience:

• High school diploma or bachelor’s degree
• 0 to 2 years of experience in a customer service role, preferably in the banking sector (training provided)

Skills:

• Strong communication skills in English and Arabic
• Customer-oriented with a helpful attitude
• Team player with a friendly and professional demeanor
• Basic computer and typing skills
• Willingness to learn and grow in a fast-paced banking environment

What Benefits Come with This Position?

• Entry-level, part-time opportunity with UAE’s leading financial institution
• Training and mentorship to kick-start a career in banking
• Work in an inclusive, collaborative, and culturally diverse environment
• Flexible schedule suitable for Emirati students or early-career professionals
• Long-term growth potential within FAB’s Emiratisation program

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