Customer Service Executive

DDU Express; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading courier company in the UAE is seeking a Customer Service Executive to enhance the client experience. The role involves managing shipment tracking and client communications to ensure service quality. Candidates with courier logistics experience are encouraged to apply, particularly those able to join immediately.

Qualifications

• 2-3 years of experience in courier logistics, preferably in UAE.
• Knowledge of shipping documentation is essential.
• Immediate joiners preferred.

Responsibilities

• Handle shipment tracking, client queries, and complaints.
• Coordinate with warehouse and delivery teams.
• Manage customs documents and follow-ups.

Skills

Communication

Problem-Solving

Tools

Shipping Software

Job description

Location: Dubai

Industry: Courier

Experience Required: 2-3 Years in Courier Freight Forwarding

Key Responsibilities:

1. Handle shipment tracking, client queries, and complaints
2. Coordinate with warehouse, delivery teams, and international partners
3. Maintain service quality and client satisfaction
4. Manage customs documents and delivery follow-ups

Requirements:

1. Strong communication and problem-solving skills
2. Prior experience in courier logistics in UAE
3. Knowledge of shipping software and documentation
4. Immediate joiners preferred

Position: Customer Service Executive

Location: United Arab Emirates