Customer Service Executive

TAT IT Technolgies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a Customer Service Executive to enhance customer satisfaction and loyalty. This pivotal role involves being the first point of contact for customers, addressing inquiries, processing orders, and resolving complaints. The ideal candidate will possess strong communication skills and empathy, ensuring a proactive approach to problem-solving. By maintaining a positive attitude and a thorough understanding of the company's offerings, you will contribute to building lasting relationships with customers. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in customer service roles.
• Strong interpersonal skills and problem-solving abilities.

Responsibilities

• Manage large volumes of incoming calls and customer inquiries.
• Build trust and relationships with customers through effective communication.
• Handle complaints and provide timely solutions.

Skills

communication skills

empathy

time management

adaptability

technical proficiency

active listening

customer service

Job description

Overview

The Customer Service Executive plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional support and resolving issues efficiently. This position serves as the first point of contact for customers, addressing inquiries, processing orders, and managing complaints. The Customer Service Executive is not only responsible for helping customers navigate any challenges they may encounter but also for providing insights back to the organization to improve overall service delivery. By maintaining a positive attitude and demonstrating a thorough understanding of the company's products and services, the Customer Service Executive contributes to building lasting relationships with customers. In a competitive market, this role's importance cannot be overstated; effective and empathetic customer service is key to retaining clients and driving business success. Executives in this role must possess excellent interpersonal skills and a proactive approach to problem-solving in order to enhance customer experiences.

Key Responsibilities

We have an urgent requirement for Customer Service Executive for our client based in Dubai, UAE.

Experience: 5 years plus

1. Manage large amounts of incoming phone calls
2. Identify and assess customers’ needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers

Skills: communication skills, empathy, time management, adaptability, technical proficiency, active listening, customer service