Customer Service Executive

House of ENSPA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beauty service company in the UAE is seeking a Customer Relations Executive to meet and greet customers, handle inquiries, and resolve issues. Ideal candidates will have a bachelor's degree or a high school diploma, with training provided for freshers. Join the team to enhance customer experiences in a dynamic beauty service environment.

Qualifications

• Freshers are welcome to apply; extensive training will be provided.

Responsibilities

• Meet and greet customers.
• Handle customer inquiries via phone and email.
• Educate customers on services and menu features.
• Resolve customer issues and complaints.
• Collect customer feedback.
• Handle other customer related administrative tasks.

Education

Bachelor’s degree in any discipline

High school diploma

Job description

The Role

House of Enspa is currently seeking an outstanding Customer Relations Executive (UAE National) for its locations. House of Enspa was established in 2002 and later formed in 2013 as a holding company for two grooming concepts and a retail distribution and training company. The company operates 11 spas and 8 salons, employing more than 380 staff members dedicated to providing flawless, consistent and holistic customer experience. This is an exciting opportunity to join House of Enspa and help shape the future of the UAE’s beauty service industry.

Job Responsibilities

• Meet and greet customers
• Handle customer inquiries via phone and or email.
• Educate customers on services and menu features.
• Resolve customer issues and handle customer complaints.
• Collect customer feedback.
• Handle other customer related administrative tasks from time to time.

Requirements

Minimum Qualifications :

• A bachelor’s degree in any discipline / high school diploma
• Freshers are welcome to apply (extensive training will be provided)

About the company

Established by Shabana Karim, one of the UAE’s most entrepreneurial businesswomen, House of Enspa is a leading light in the UAE beauty industry. Formed in 2013 as a holding company for two grooming concepts and a retail distribution and training company, House of Enspa operates 11 spas and salons comprising 20,000 sq. ft. retail and operating space. The award‑winning House of Enspa collection comprises more than 500 members of staff, each dedicated to offering a flawless, consistent and holistic customer experience; a true differentiator in a competitive market. House of Enspa comprises the following innovative brands: Established in 2001, The Nail Spa was the region’s first spa solely for hands and feet, and has now expanded to offer an extensive range of complementary spa and grooming treatments. Marquee, a premium chain of hair salons that delivers red carpet ready hair in a vibrant and inspirational setting, launched in 2013. Espai is the group’s dedicated marketing, distribution, training and franchising arm for upmarket retail beauty products, and was founded in 2009.