Customer Service Executive

Grand Vision Events Management; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company specializing in Event Management seeks a Customer Service professional with at least one year of experience, particularly in the Wines & Spirits industry. Your role will involve managing customer inquiries and delivering exemplary service while collaborating with internal teams. Proficiency in English and another language, along with strong interpersonal skills, will be key to successful performance in this fast-paced environment.

Benefits

Opportunity within a company with a solid track record

Breadth of learning opportunities

Leadership Role

Qualifications

• At least 1 year experience in a Customer Service role, ideally within the Retail and Wines & Spirits industry.
• Excellent interpersonal and communication skills.
• Strong relationship builder and team player.

Responsibilities

• Handle inbound calls and emails; resolve customer inquiries.
• Work with internal teams for order processing and delivery.
• Escalate customer feedback when necessary.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Knowledge in Wines/Alcoholic Beverages

Networking

Team Player

Goal Driven

Proficiency in English

Proficiency in Russian/Mandarin

Job description

Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.

The Role

You will be responsible for :

• Basic understanding of sales principles and customer service practices.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• MUST HAVE KNOWLEDGE IN WINES / ALCOHOLIC BEVERAGES

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of CUSTOMER SERVICE
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• Proficiency in English & Russian / Mandarin language.
• Good communication skills and interpersonal skills.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Leadership Role