Customer Service Executive

Aster Pharmacy; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and service quality. In this role, you will handle inquiries, assist customers with product information, and maintain accurate records. Your strong communication and interpersonal skills will be vital in resolving issues and exceeding service goals. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic environment, this opportunity is perfect for you. Join a team dedicated to excellence in customer service and contribute to a positive shopping experience.

Qualifications

• Relevant experience in customer service is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Handle customer inquiries and complaints promptly.
• Maintain accurate customer records and update information.

Skills

Customer Service

Customer Support

Service Excellence

Customer Experience Management

Communication Skills

Interpersonal Skills

Job description

Customer Service Representative

• Handle customer inquiries, complaints, and issues promptly and professionally.
• Assist customers with product information, pricing, and order processing.
• Engage and assist customers waiting inside the store with RxN.
• Maintain accurate customer records and update information as needed.
• Collaborate with internal teams to address customer needs and resolve problems.
• Stay up-to-date with product knowledge and industry trends to better assist customers.
• Identify and escalate complex issues to appropriate departments for resolution.
• Follow company policies and procedures to ensure consistent service delivery.
• Strive to exceed customer service goals and targets while continuously enhancing skills through training and development.

Desired Candidate Profile

• Relevant experience in customer service
• Proven skills in Customer Service, Customer Support, and Service Excellence
• Strong abilities in Customer Experience management
• Excellent communication and interpersonal skills
• Ability to understand customer needs and provide effective solutions
• Experience in the healthcare or retail industry is a plus