Customer Service Executive

Grand Vision Events Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in event management seeks a Customer Service professional with knowledge of wines and alcoholic beverages. This role involves handling inquiries, ensuring customer satisfaction, and requires at least 1 year of experience in a related field. Ideal candidates will possess strong communication skills and the ability to thrive in a fast-paced environment.

Benefits

Opportunity for career advancement

Leadership Role

Breadth of learning opportunities

Qualifications

• At least 1 year experience in Customer Service, ideally within Retail and Wines & Spirits.
• Proficiency in English and either Russian or Mandarin is required.

Responsibilities

• Handle inbound calls and emails professionally.
• Resolve customer inquiries and ensure satisfaction.
• Work with internal teams for order processing.

Skills

Interpersonal skills

Communication skills

Customer service knowledge

Job description

Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.

The Role

You will be responsible for :

• Basic understanding of sales principles and customer service practices.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• MUST HAVE KNOWLEDGE IN WINES / ALCOHOLIC BEVERAGES

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of CUSTOMER SERVICE
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are highly goal driven and work well in fast paced environments
• Proficiency in English & Russian / Mandarin language.
• Good communication skills and interpersonal skills.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Leadership Role