Customer Service Executive

AL SERKAL GROUP L.L.C; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a proactive individual to join their team as a data analyst/controller. This role involves coordinating with food outlets to address and resolve operational issues, ensuring high standards are maintained. The ideal candidate will possess excellent communication skills in multiple languages and be proficient in MS Office tools for effective reporting and documentation. Join a dynamic environment where your analytical skills will contribute to the smooth operation of food service outlets, making a tangible impact on service quality and customer satisfaction.

Qualifications

• Proficiency in MS Office tools is essential for reporting and documentation.
• Strong communication skills in multiple languages are required.

Responsibilities

• Coordinate with food outlets to resolve issues and maintain standards.
• Prepare and submit detailed reports on the status of food outlets.

Skills

Communication Skills

Analytical Skills

Fluency in English

Fluency in Hindi

Fluency in Tamil

Fluency in Malayalam

Tools

MS Excel

MS Word

MS PowerPoint

Job description

• Get a list of food outlets to call from the data analyst/controller.
• Call the food outlets to update and clear their issues (e.g., cleaning/fixing a grease trap, etc.).
• Coordinate with the supervisor and inspection team to solve pending issues at food outlets.
• Prepare a list of unresolved issues after follow-up to be reported to DM.
• Submit updated daily, weekly and monthly reports on work completed and the status of each outlet, including details.
• Assist with troubleshooting and resolving any system-related issues for the GTCC and other concerns.

Desired Candidate Profile

• ARABIC SPEAKER
• Proficiency in MS Excel, MS Word, and PowerPoint
• Excellent communication skills and fluency in English, Hindi, Tamil, Malayalam
• Analyzing Information, reporting research results and documentation Skills