Customer Service Executive

M.R.S. Packaging Ltd.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading F&B company in Dubai is seeking a Customer Service Executive to assist customers, resolve issues, and ensure a positive experience. The ideal candidate should have 5–6 years of customer service experience, proficient English skills, and strong communication abilities. This is a full-time position that offers an opportunity to work in a stable and structured team environment.

Benefits

Work with a prominent name in the F&B industry

Be part of a stable and structured CS team

Use your customer service skills in a results-oriented environment

Qualifications

• 5–6 years of experience in customer service preferred.
• Ability to handle stressful situations calmly and professionally.
• Spoken Arabic language will be an added advantage.

Responsibilities

• Answer customer inquiries through phone, email, or live chat.
• Resolve complaints and troubleshoot issues.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions.
• Escalate complex inquiries to appropriate departments.

Skills

Strong communication skills

Interpersonal skills

Active listening skills

Problem-solving abilities

Organizational skills

Proficient in English

Proficient with customer service software

Education

Graduate degree or equivalent

Tools

CRM systems

ERP systems

Job description

A leading F&B/Fun Foods company in Dubai is seeking to hire a Customer Service Executive to join its growing customer service team. This role focuses on assisting customers, resolving issues, providing information, and ensuring a positive experience. The role requires strong communication skills, empathy, and problem-solving abilities.

If you have a solid background in customer service and are looking for your next challenge in a fast-paced business environment, this role could be the right fit for you.

Key Responsibilities:

• Answer customer inquiries through phone, email, live chat, or in person.
• Resolve complaints and troubleshoot issues related to products or services.
• Process orders, returns, and exchanges efficiently.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on company products and services to provide accurate information.
• Escalate complex inquiries or complaints to appropriate departments as needed.
• Build trust and maintain a positive, empathetic, and professional attitude at all times.

Typical Duties

• Introduce products and services to new or prospective customers.
• Help customers place orders and provide after-sales follow-up.
• Gather and report customer feedback to improve service processes.
• Meet team and individual performance goals (such as response time and satisfaction scores).

Required Skills and Qualification.

• Strong communication, interpersonal, and active listening skills.
• Must have very good ENGLISH communication Skills (Speaking, writing & listening)
• Spoken Arabic language will be an added advantage.
• Ability to handle stressful situations calmly and professionally.
• Proficient with computers and customer service software (such as ERP and CRM systems).
• Organizational skills and attention to detail for record-keeping.

Required Experience:

• Graduate degree, equivalent; experience in customer service is often preferred.
• 5–6 years of experience in customer service in a large organization, ideally in F&B, FMCG.

Please email your CVs : [e-mail]

Job Type: Full-time

Why Join?

• Work with a prominent name in the F&B and fun foods industry
• Be part of a stable and structured CS team
• Use your NetSuite and customer service skills in a results-oriented environment

Guest Arrival Expert - Four Points by Sheraton Bur Dubai

Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam

Guest Arrival Expert - Four Points by Sheraton Bur Dubai

Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem