Customer Service Executive

V REKRUT HR Solutions LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Service Executive to be the primary contact for customer inquiries. The role requires excellent communication skills and professionalism to resolve customer issues and enhance their experience while adhering to company policies. As a UAE National, you'll leverage your background in customer service to contribute to a seamless service delivery.

Qualifications

• Must be a UAE National with an excellent command of English.
• Exceptional communication and interpersonal skills.
• Ability to handle challenging situations with patience.

Responsibilities

• Serve as primary point of contact for customer inquiries.
• Handle customer complaints and resolve issues professionally.
• Educate customers about products and services.

Skills

Communication

Interpersonal skills

Problem-solving

Job description

Only Nationals of the Country for which the Job is posted

Customer Service Executive

Job Location : UAE

Responsibilities:

Serve as the primary point of contact for customer inquiries, providing timely and accurate information.
Handle customer complaints and resolve issues with professionalism and empathy.
Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
Maintain detailed and organized records of customer interactions and transactions.
Identify opportunities to enhance the customer experience and suggest improvements.
Educate customers about products and services to meet their needs effectively.
Adhere to company policies and UAE regulations with a focus on service excellence.

Requirements:

Must be a UAE National with an excellent command of English;
Previous experience in customer service or a related field within the service industry is preferred.
Exceptional communication and interpersonal skills with a friendly and approachable demeanor.
Ability to handle challenging situations with patience and professionalism.

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