Customer Service Executive

Zofeur; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Zofeur, a dynamic mobility platform in Dubai, seeks operations professionals to enhance customer interactions and service delivery. Join a forward-thinking company aiming to streamline car-related tasks for its customers. Candidates should have a Bachelor’s degree and relevant industry experience.

Qualifications

• 3-6 years of operations experience in the transportation industry is required.
• Excellent written and verbal communication skills essential.
• Experience with online marketplace is desirable.

Responsibilities

• Respond to customer inquiries effectively via various channels.
• Handle customer complaints to ensure satisfaction.
• Collaborate with sales and technical support for seamless service delivery.

Skills

Communication

Customer Service

Initiative

Education

Bachelor's Degree

Job description

About us

Zofeur is an on-demand mobility platform for all your car-related needs.

Our on-demand platform offers a wide range of services, including hiring a personal driver, picking up and dropping off your car at the garage, arranging for RTA vehicle inspection, moving your car, and many more services coming up soon. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 20 minutes. Don't waste your valuable time on car-related tasks - let us handle everything for you. Zofeur is a lifestyle platform serving anyone who does not want to compromise time, money, and comfort.

Our company was founded on the belief of making chauffeur service, luxury service today, a daily necessity. This drives everything we do; from the products and services we offer to the way we approach our work and interact with our customers.

We are always looking for talented and motivated professionals to join our team. If you are looking to make a difference and be a part of a company that is making waves in the industry, we encourage you to apply for one of our open positions.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
• Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements

• Bachelor's Degree
• 3-6 years of operations experience in the transportation industry
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Transportation industry

Learn more about Zofeur:

https://www.zofeur.com/

https://www.black.zofeur.com/

https://www.facebook.com/Zofeur

https://www.Instagram.com/Zofeur

https://www.linkedin.com/company/Zofeur