Customer Service Executive

Aurega Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Aurega Group in Dubai is seeking a Customer Service Executive to enhance customer satisfaction through effective handling of complaints, providing solutions, and maintaining records of interactions. The role requires excellent communication skills and a proactive approach in engaging customers. Ideal candidates will ensure a high standard of customer service in a dynamic environment.

Qualifications

• Strong written and oral communication skills are required.
• Ability to handle customer complaints and provide solutions.
• Experience in customer service roles is a plus.

Responsibilities

• Handle customer complaints and provide appropriate solutions.
• Keep records of customer interactions and follow up for resolution.
• Engage customers proactively and adhere to communication guidelines.

Skills

Effective communication

Multitasking

Time management

Customer service excellence

Job description

Customer service excellence, Effective communication, Multitasking and time management

Preferred Jobseekers

Jobseekers from any country

Customer Service Executive

Job Location : Dubai, UAE

Job Details :

Handle customer complaints
Provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions
File documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Excellent communication in Written & Oral

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