Customer Service Executive

New Grand Career Solutions; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading company specializing in Facility Management and Events Management is seeking a Customer Service Representative. The role requires experience in customer service, particularly within the Wines and Spirits sector. The ideal candidate should possess strong communication skills, be goal-driven, and have knowledge of sales principles. This leadership role offers learning opportunities within a dynamic environment.

Benefits

Opportunity within a successful company

Breadth of learning opportunities

Qualifications

• At least 1-year experience in Customer Service, preferably in Retail and Wines & Spirits.
• Proficiency in English and Russian/Mandarin.

Responsibilities

• Handling inbound calls and emails professionally.
• Resolving customer inquiries for strong satisfaction.
• Working with teams for accurate order processing.

Skills

Interpersonal Skills

Communication Skills

Customer Service Knowledge

Networking

Goal-Driven

Job description

Grand Vision Events Management is a dynamic and professional service provider specializing in Facility Management, Recruitment, and Events Management. We are committed to delivering top-tier solutions that enhance efficiency, productivity, and seamless experiences for businesses and individuals.

The Role

You Will Be Responsible For

• Basic understanding of sales principles and customer service practices.
• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests to ensure strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• MUST HAVE KNOWLEDGE IN WINES/ALCOHOLIC BEVERAGES

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Retail and Wines & Spirits industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Customer Service.
• You are a strong networker & relationship builder.
• You are a strong team player who can manage multiple stakeholders.
• You are highly goal-driven and work well in fast-paced environments.
• Proficiency in English & Russian/Mandarin languages.
• Good communication skills and interpersonal skills.

What's on Offer?

• Opportunity within a company with a solid track record of performance.
• A role that offers a breadth of learning opportunities.
• Leadership Role.