Customer Service Executive

Andy Enterprises; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic retail company in Dubai is seeking a Customer Service Executive fluent in Arabic and English. In this customer-facing role, you will manage inquiries through various channels, assist with translations, and ensure excellent customer follow-ups. Candidates should have over 3 years of experience in customer service, strong skills in WhatsApp Business, and the ability to work flexible hours including weekends.

Qualifications

• 3+ years of experience in customer service or support roles.
• Solid understanding of eCommerce order and return flows.
• Flexible availability, including weekends.

Responsibilities

• Respond to customer inquiries via WhatsApp, email, phone, and social media.
• Conduct outbound calls for follow-ups and lead recovery.
• Manage Meta Business Suite and WhatsApp Business API.
• Handle orders, returns, exchanges, and shipping questions.
• Translate content from Arabic to English.
• Escalate and resolve complex customer concerns.
• Maintain CRM records and share weekly reports.
• Work closely with marketing and operations teams.

Skills

Fluent in Arabic

Fluent in English

Strong experience with WhatsApp Business

Excellent communication abilities

Multitasking abilities

Tools

CRM systems

Meta tools

Job description

Customer Service Executive (Arabic & English)

Industry: Retail(E-Commerce)

Location: Dubai

About the Role:

This is a dynamic, customer-facing role where you will manage inquiries via WhatsApp, email, phone, and social media. You’ll also assist with translations and play a key part in customer follow-ups and retargeting efforts.

Key Responsibilities:

- Respond to customer inquiries via WhatsApp, email, phone, and social media

- Conduct outbound calls for follow-ups and lead recovery

- Manage Meta Business Suite and WhatsApp Business API

- Handle orders, returns, exchanges, and shipping questions

- Translate content Arabic English

- Escalate and resolve complex customer concerns

- Maintain CRM records and share weekly reports

- Work closely with marketing and operations teams

Requirements:

- Fluent in Arabic and English (spoken & written)

- 3+ years of experience in customer service or support roles

- Strong experience with WhatsApp Business, Meta tools, and CRM systems

- Solid understanding of eCommerce order and return flows

- Excellent communication and multitasking abilities

- Flexible availability, including weekends