Customer Service Executive

Oasis Investment Company (Al Shirawi Group); Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Oasis Investment Company (Al Shirawi Group) is seeking a Customer Service / QHSE Support role in Dubai to handle inbound calls, log service requests, resolve complaints, and coordinate with the QHSE team. The position involves site-level QHSE tasks and cross-departmental coordination.

The role requires strong communication skills, professional call handling, and the ability to generate reports and assist in incident documentation and training needs.

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Professionally handle customer calls per company standards.
• Log customer calls accurately in CAFM system.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Identify and address priority issues.
• Route calls to appropriate resource.
• Follow up on customer calls when necessary.
• Prepare reports on customer calls and circulate aging reports to Execution Team.
• Report trends to the senior Executive.
• Validate service reports from the execution team and close logged service requests in CAFM.
• Build customer interest in company services and products.
• Provide personalized customer service to the highest level.
• Coordinate with QHSE Department for site QHSE issues.
• Assist site/department manager with day-to-day QHSE requirements.
• Assist in implementing QHSE management system to achieve organizational goals.
• Coordinate with other departments for QHSE resources needed for workgroup.
• Assist in corrective actions upon nonconformance identification.
• Report near misses, dangerous occurrences and incidents.
• Assist in preparing incident reports.
• Assist in assessing and executing QHSE training requirements.
• Participate in site QHSE meetings and risk assessments.
• Ensure all workers are aware of internal QHSE alerts.

Job description

Job Description:

Responsibility:

• Answer inbound calls as well as assist customers who have specific inquires.
• Professionally handle the customer call as per the company standard.
• Accurately logging the customer call in CAFM system.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Identify and escape priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary
• Prepare reports on customer calls & circulate aging reports to the Execution Team.
• Report the trend to the senior Executive.
• Validating the service report from the execution team & closing the service request logged in the CAFM.
• Build customer’s interest in the services and products offered by the company.
• Provide personalized customer service to the highest level.
• Coordinating with the QHSE Department for site related QHSE issues.
• Assist the site / departmental manager to execute the project/site day to day QHSE requirements.
• Provide assistance in implementation of QHSE management system to achieve the organizational goal.
• Coordinate with other departments for QHSE resources necessary for the workgroup.
• Assist the site/departmental manager to take corrective actions upon identification of the nonconformance.
• Report all near misses, dangerous occurrences and incidents.
• Assist the team in preparing incident reports.
• Assist the site/departmental manager to assess and execute the QHSE training requirements.
• Participate in the site QHSE meeting.
• Participate in the site level hazard identification and risk assessment team.
• Ensure all the workers under his/her management are aware of the internal QHSE alerts.