Customer service Executive

Thrifty Car Rental; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to be the primary point of contact for customers. This role is vital in addressing inquiries, resolving issues, and ensuring a seamless customer experience. You will utilize CRM software to manage interactions and maintain accurate customer records while proactively identifying customer needs to enhance satisfaction. Join a dynamic team where your communication skills and problem-solving abilities will shine, and help train new members in best practices. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is for you.

Qualifications

• 2+ years of experience in customer service, preferably in the industry.
• Fluent in English; proficiency in a second language is preferred.

Responsibilities

• Act as the main contact for customer inquiries and issues.
• Collaborate with sales and technical support teams to resolve complex issues.

Skills

Customer Service

Communication Skills

Problem Solving

Multitasking

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communications

Tools

CRM Software

Job description

Customer Service Representative

We are seeking a dedicated Customer Service Representative to act as the primary point of contact for our customers. The role involves addressing inquiries, resolving issues promptly, and ensuring a seamless customer experience.

1. Act as the main contact for customer inquiries and issues, providing timely and effective solutions.
2. Use customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records.
3. Proactively identify customer needs and offer tailored recommendations to enhance satisfaction and loyalty.
4. Collaborate with sales and technical support teams to escalate and resolve complex issues efficiently.
5. Stay informed about product knowledge and industry trends to provide accurate and credible responses.
6. Train and mentor new team members on customer service best practices and standards.

Desired Candidate Profile

1. Bachelor’s degree in Business Administration, Communications, or related field.
2. Minimum 2 years of experience in a customer service role, preferably within the industry.
3. Experience working in a fast-paced environment, demonstrating multitasking and adaptability skills.
4. Fluent in English; proficiency in a second language is preferred.
5. Excellent verbal and written communication skills.

Note: The information about Thrifty Car Rental and the disclaimer are extraneous and not relevant to the job description, so they have been omitted for clarity and focus.