Customer Service Employee (Supply Chain)

DöhlerGroup; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global producer of natural ingredients is seeking a professional to manage sales order and delivery backlogs. The ideal candidate should have experience in supply chain management, strong interpersonal skills, and a proactive communication style. This role offers a friendly atmosphere with a focus on personal and professional development. Good knowledge of SAP and very good English communication skills are required.

Benefits

Friendly and informal atmosphere

Role in business success

Opportunities for empowerment

Work with state-of-the-art technologies

Qualifications

• Experience in supply chain management or OTC process management.
• Professional experience in Supply Chain Operations.
• Very good communication skills in English.

Responsibilities

• Manage sales order backlog.
• Monitor sales order confirmation process.
• Resolve issues within defined TAT.

Skills

Interpersonal skills

Problem-solving skills

SAP knowledge

Customer-centric approach

Proactive communication

Education

Bachelor’s degree in a technical or business field

Tools

SAP

Job description

Reference ID42252 :

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle, and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10,000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role

• Manage sales order backlog (Lines and Value)
• Manage delivery backlog (Lines and Value)
• Monitor sales order confirmation process
• Monitor performance for service level (On-time In Full)
• Coordinate internally via Service Cloud for relevant cases (Price missing, Master data / Customer master data issues, Order as per lead time)
• Coordinate with inside sales support and sales teams on customer-facing operational topics and communication (Self collectors, MOT changes, Physical good flow, Customer-specific requests)
• Enforce SOP for order changes & cancellations
• Initiate escalation for end customer (Order Monitor)
• Resolve requests & issues raised by internal stakeholders and end customers
• Resolve issues within the defined TAT at the correct quality level
• Manage delivery blocks on individual SO level
• Manage Service Cloud cases for relevant cases
• Manage automated order confirmation
• Report KPIs for relevant indicators
• Review customer notification management and execute corrective & preventive actions

Your Profile

• Will to win, with exceptional interpersonal skills and people management experience
• Customer-centric approach
• Bachelor’s degree in a technical or business field preferred; professional experience in Supply Chain Operations and project management in an international, multicultural environment
• Experience in supply chain management or OTC process management, with a good overview of functions like S&OP, Supply Chain Planning, Logistics, Customer Service, and Production Execution
• Proactive communication style, able to convince stakeholders even in difficult situations
• Excellent problem-solving skills, able to think outside the box and challenge the status quo
• In-depth knowledge of relevant SAP modules related to OTC; knowledge of other modules is an advantage
• Very good communication skills in English; additional languages are an advantage

Your Benefits

• Culture: Friendly, informal atmosphere, family-owned company, flat hierarchies, short communication channels, helpful colleagues
• Impact: Play an integral role in our business success and contribute to the future of nutrition
• Empowerment: Unleash your potential and take on responsibilities
• Digitalization: Work with state-of-the-art technologies through excellent partnerships with market-leading innovators

Become part of our team and apply online through our career portal to the attention of Kholoud Khalid.