Customer service, Dubai UAE

Kvadrat; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic and innovative design company as a Customer Service Support in Dubai. This role offers the opportunity to contribute to a global team, providing exceptional service and support to clients. You'll be responsible for managing projects, assisting clients, and ensuring smooth order processing while collaborating closely with the sales team. If you are detail-oriented, proactive, and possess strong communication skills, this is the perfect opportunity to grow your career in a vibrant international environment. Be part of a company that values quality, teamwork, and creativity, and make a meaningful impact in the design industry.

Qualifications

• 2+ years of experience in customer service, preferably in the Middle East.
• Proficient in MS Word and Excel; experience with D365 is a plus.

Responsibilities

• Support sales team and provide excellent customer service.
• Handle projects from inception to completion in collaboration with sales.

Skills

Customer Service Skills

Professional Communication

Data Entry Skills

Interpersonal Skills

Problem-Solving

Education

Bachelor’s Degree

Tools

MS Word

MS Excel

D365

Job description

Are you looking to join a global design company that is growing rapidly and further your career in an international environment?

We are seeking an independent and enthusiastic Customer Service Support to join us in Dubai, UAE.

Kvadrat was established in Ebeltoft, Denmark, in 1968 and has deep roots in Scandinavia's renowned design tradition. As a leader in design innovation, Kvadrat produces high-performing textiles, rugs, acoustic and window covering solutions for both commercial and residential interiors.

About The Job

Your main purpose is to support our sales team as sales backup and provide excellent customer service to our clients contacting the office.

Some of your main tasks will include:

• Handle projects from inception to completion in close collaboration with our sales team
• Assist clients via phone, email, and occasionally in our showroom
• Prepare sample selections for clients and process sample requests
• Create quotations and sales contracts to help achieve sales targets
• Manage order processing from receipt to delivery, invoicing, and shipment preparation in cooperation with our HQ
• Follow up on invoicing and payment issues with customers
• Register and maintain projects in D365
• Provide administrative support to the sales team, including CRM maintenance in D365
• Perform miscellaneous tasks as assigned

Qualifications & Competencies

We value organized and structured individuals who are service-minded and detail-oriented, with excellent interpersonal skills. Experience with customer service and professional communication skills in English (both speech and writing) are essential, as English is our corporate language. Proficiency in MS Word & Excel is required; experience with D365 is an advantage.

Applicants should hold a Bachelor’s degree with at least 2 years of relevant experience, ideally from a similar role in the Middle East. We seek positive, proactive, honest, and open-minded candidates with a strong sense of responsibility and teamwork skills. Immediate availability is preferred.

Additional requirements include:

• Demonstrated customer service skills
• Ability to communicate clearly internally and externally
• Diplomacy when handling confidential information
• Ability to prioritize and adapt to changing tasks and deadlines
• Willingness to embrace change
• Fast and accurate data entry skills
• Ability to use and maintain CRM (D365)

How To Apply

Please submit your application and CV via the application form below. Due to GDPR, we do not accept applications by other means. For questions, contact Fe May at E [HIDDEN TEXT] or [phone]. The application deadline is 14.03.2025.

We are Kvadrat

Our products reflect our commitment to colour, quality, simplicity, and innovation. We push the aesthetic, technological, and functional properties of textiles by collaborating with leading designers, architects, and artists, including Patricia Urquiola, Ronan and Erwan Bouroullec, Alfredo Hberli, Doshi Levien, Giulio Ridolfo, Peter Saville, Pipilotti Rist, Thomas Demand, and Olafur Eliasson.

We set few rules, expecting each person to act in accordance with our values: being quality-driven, team-oriented, passionate about design, open-minded, honest, and respectful.

Kvadrat is committed to diversity and inclusion, providing equal opportunities regardless of background, religion, sex, age, sexual orientation, gender identity, or disability.