Customer Service Data Analyst - UAE National

Thales; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service professional to manage order processing and customer relations. This role involves coordinating with various departments to ensure seamless order treatment from purchase order receipt to delivery and invoicing. The ideal candidate will have experience in the digital banking sector and possess strong organizational and communication skills. Join a company that values career development and embraces flexibility, providing a dynamic environment where you can thrive and make a significant impact in the digital security landscape.

Qualifications

• Experience in Solutions & Services business to Mobile & Banking sectors.
• Must have experience managing clients in CISMEA and South East Asia.

Responsibilities

• Coordinate the order treatment with internal customers.
• Take total ownership of customers' orders from receipt to delivery.

Skills

Sales administration

Logistics

ERP tools

Microsoft Office Pack

Customer-oriented

Good oral & written communication

Stress resistance

Education

Degree in business or administration

1 to 3 years experience in a similar position

Experience in digital banking industry

Tools

Gemalto ERP

Job description

Location: Dubai United Arab Emirates

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information, and encrypt data to make the connected world more secure. Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1,800 people across Egypt, Iraq, Kuwait, KSA, Lebanon, Oman, Pakistan, Qatar, and UAE. Together we delivered technology for the Dubai metro, the longest driverless metro network in the world, and a fare collection system that processes up to 250,000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions, cyber security systems, and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabi's airport.

OVERALL PURPOSE OF THE JOB/ RESPONSIBILITIES

Part of the Solutions and Services BPA organization, the Customer Service:

• Coordinate the order treatment with appropriate internal customers: Solution Sales, Account Managers, Project Manager, SDM, and Finance departments.
• Take total ownership of customers' orders from the Purchase Order receipt to the delivery, invoicing, and cash collection.

MAIN ACTIVITIES / TASKS

Act as the main interface for Solution Sales, Account Managers (and customers for specific activities), finance, and project management/SDM during the order treatment process.

• Organize kick-off meetings (Engagement Review) at purchase order reception for large or non-recurrent projects with all solution actors: Project Manager, Solution Sales, and Finance (Change Point or Oracle Engagement reviews).
• Check customers' Purchase Orders (PO) and book them in the Gemalto ERP order entry system to allow treatment from the project manager.
• Follow up on POs and invoicing in coordination with internal interfaces and customers in a proactive mode.
• Relay information to/from customers versus project manager/solution sales.
• Support the credit management on customers' overdue treatment with Solution Sales, Account Management, and Finance.
• Manage post-sales activity for all solutions (on an administrative standpoint).
• Contribute to the short-term backlog billing forecast exercise and its achievements.
• Provide agreed reporting to Solutions Sales, Customer Finance, and BPA Management.
• Attend sales meetings, customer meetings, and delivery center steering committees when required.
• Clean and update billing backlog to ensure billing on time.

Competencies and Skills:

• Experience in Solutions & Services business to Mobile & Banking sectors.
• Sales administration and logistics (Payment Terms, Taxes, Customs Rules).
• System Tools: ERP tools, IT Literate (Microsoft Office Pack).
• Good organization skills and rigor.
• Used to working in complex administrative structures.
• Customer-oriented & availability.
• Stress resistant.
• Good oral & written communication.
• Fluent in English and Arabic.

Education qualifications and special training:

• Degree in business or administration.
• 1 to 3 years experience in a similar position or Sales Administration.
• Must have experience in the digital banking industry.
• Must have experience managing clients in CISMEA and South East Asia.

#LISB1

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Required Experience:

IC